How do I get in?

Are there fees for receiving?

What is done with items that are received?

Do you put new arrivals in my locker for me?

What if I need to pick up/drop off after hours?

How much notice is required for a pull, or other, requests?

What access do I have to the facility? 

Can I use the carts, tape, stickers, general supplies that are in the warehouse?

How/where do I get more Domaine boxes?

What should I do with my trash/empty boxes?


How do I get in?
Our access is via the alley behind the building, between Van Ness St and Veazey Terrace. Enter the alley from Veazey, pass an electric car charging station and a couple parking spots then our entrance is on the right. There is a call box at this entrance that will call down to the office during business hours so you can be buzzed in. 
Further down the alley is our ramp entrance, which is only available during our regular business hours. The ramp allows you to back a vehicle down to load/unload. Once you are a client we will set you up with a fob to access the facility after hours. This access is from 6 am to 10 pm via our main entrance only, this access does not include the ramp.

 

Are there fees for receiving?
All of our storage clients can have shipments sent directly to us for no additional fees.

 

What is done with items that are received?
All deliveries are recorded throughout the week and our team sends out an email on Friday notifying clients of what they have received. Packages are held in our secure Holding locker until the client is able to come by. Clients with Standard Service have 30 days to retrieve their packages and Premiere clients’ packages will automatically be inventoried and added to their storage.

 

Do you put new arrivals in my locker for me?
Premiere clients’ packages will automatically be inventoried, repacked (if needed) and put away. Standard clients can request that we put items away for them if there is enough room in their locker. We do our best to accommodate these requests.

 

What if I need to pick up/drop off after hours?
With advance notice, we have reprogrammable combo locks that we can place on an empty locker so that you can use this as a secure area to hold something you need to pick up or drop off after hours. Reach out to us ahead of time and we will set everything up and send you the new lock code and locker location.

 

How much notice is required for a pull, or other, requests?
We can pull wine from your locker if you’d like to drop by and pick up a bottle or a case. Please give us 48 hours notice before stopping in. Alternatively, if you’d like to peruse your selection, you can stop in whenever to pull wine from your locker.

 

What access do I have to the facility? (And in our case clarifying the areas they don’t have access to after hours)
The office and lounge (and bathrooms) are only accessible during our regular business hours when there is staff on site. Vehicle access via the ramp is only accessible when we have staff on site. If you go out to the ramp for any reason, please make sure you have your fob with you to be able to get back in through the double doors. Exiting via the ramp after hours will set off the alarm.

 

Can I use the carts, tape, stickers, general supplies that are in the warehouse?
The Supplies at the two work tables in the warehouse are available for client use. This includes tape, tape guns, stickers for labeling boxes, box openers, markers, etc. Hand carts and rolling stairs are dispersed throughout the warehouse and are also available for client use.

 

How/where do I get more Domaine boxes?
Domaine boxes are kept in a locked storage closet. Simply as a member of staff for what you need. If you need boxes after hours, reach out ahead of time and we’re usually able to slip boxes into your locker.

 

What should I do with my trash/empty boxes?
There are silver metro shelves in several areas of the warehouse where empty boxes can be left. Boxes can also be taken directly out to the ramp. Clients who are looking for boxes that are up for grabs can help themselves to any boxes left in these locations.